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Are BT allowed to give their own customers priority?

petecov23
Dabbler
Posts: 16
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Registered: 06-09-2017

Are BT allowed to give their own customers priority?

Hello,

 

 

Well I guess it's Openreach who are the ones at fault here. I place an order through you I get 2nd October. I go and order BT Infinity and I am told 14th September.

 

Does OFCOM allow that? 

 

 

I have a line which is physically here (and all faceplates etc) but has not been used in about a year 

 

Cheers

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,151
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Fixes: 212
Registered: 21-04-2017

Re: Are BT allowed to give their own customers priority?

Hello Pete.

 

To my knowledge, our suppliers should provide an equal service to all ISPs.

 

Is it possible that the 14th September may be a provisional date that's inevitably delayed once the order is placed an confirmed by suppliers?

 

Also, are you comparing the dates for the same type of services?

For example, I've seen orders delayed just by adding fibre broadband to it.

 

I have a line which is physically here (and all faceplates etc) but has not been used in about a year 

If the line has been inactive for that length of time it's very likely an engineer visit will be required as part of a new line installation.

 

Anoush

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 Anoush Mortazavi
 Plusnet Help Team
petecov23
Dabbler
Posts: 16
Thanks: 6
Registered: 06-09-2017

Re: Are BT allowed to give their own customers priority?

Well, I called BT and they told me the 14th would be actual install day.

 

I've taken them up on it. I will let you know 

 

And this is for Infinity 2 vs extra fibre - so yes 

petecov23
Dabbler
Posts: 16
Thanks: 6
Registered: 06-09-2017

Re: Are BT allowed to give their own customers priority?

I've had the 14th confirmed for 8-1 install. 

 

So you really DO need to find out why this is happening, I know you are owned by BT but still they are stuffing you up and I am sure that's not allowed. 

petecov23
Dabbler
Posts: 16
Thanks: 6
Registered: 06-09-2017

Re: Are BT allowed to give their own customers priority?


Gandalf wrote:

Hello Pete.

 

To my knowledge, our suppliers should provide an equal service to all ISPs.

 

Is it possible that the 14th September may be a provisional date that's inevitably delayed once the order is placed an confirmed by suppliers?

 

Also, are you comparing the dates for the same type of services?

For example, I've seen orders delayed just by adding fibre broadband to it.

 

I have a line which is physically here (and all faceplates etc) but has not been used in about a year 

If the line has been inactive for that length of time it's very likely an engineer visit will be required as part of a new line installation.

 

Anoush


Well, mY FTTC was installed today (2 days early) any my friend just signed up to Vodafone FTTC with a install date (confirmed) for 20th September.

 

And yet your now telling me 5th of October for you - so does not seem like your supplier is being equal at all.