Appalling Service

[#1]

Chose to switch to Plusnet & received confirmation that the wheels were in motion on 9th October. Received a extremely vague email yesterday stating there had been a problem. No indication as to what that problem is. I now have no broadband, unable to get through to customer services due to horrendous wait time (40 minutes). No email option, web chat not available. It's half term week & I have a very unhappy 10 yr old that has no internet service. This is the worst broadband experience I have ever had, TalkTalk, Sky, Post Office could all manage a smooth switchover.

[#2]

Ensure you turn off any browser pop up blocker for CHAT to work.

[#3]

Hi @Chrisjoynt1,

I'm sorry to hear there was a problem with your order, I appreciate the message was not very informative. Please accept our apologies for any frustration caused by this.

I have sent you an update with more information here. 

Let us know if you need any further assistance.

Thanks.