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Appalling Service

Posts: 1
Registered: ‎24-10-2018

Appalling Service

Chose to switch to Plusnet & received confirmation that the wheels were in motion on 9th October. Received a extremely vague email yesterday stating there had been a problem. No indication as to what that problem is. I now have no broadband, unable to get through to customer services due to horrendous wait time (40 minutes). No email option, web chat not available. It's half term week & I have a very unhappy 10 yr old that has no internet service. This is the worst broadband experience I have ever had, TalkTalk, Sky, Post Office could all manage a smooth switchover.
Aspiring Champion
Posts: 2,343
Thanks: 300
Fixes: 29
Registered: ‎02-08-2007

Re: Appalling Service

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Appalling Service

Hi @Chrisjoynt1,


I'm sorry to hear there was a problem with your order, I appreciate the message was not very informative. Please accept our apologies for any frustration caused by this.


I have sent you an update with more information here. 


Let us know if you need any further assistance.




If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team