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Anyone out there?

Vrobinson008
Newbie
Posts: 2
Registered: ‎01-10-2020

Anyone out there?

Signed up for internet in August. Paid for internet since August. Still no internet. Over the last 48 hours I have spent 5 hours 52 mins on hold or calling numbers that say you’re too busy to pick up with no option to leave a message or trying to contact you/message you online. Nada. How the hell do I cancel and get out of this madness and get a refund for services you’ve charged me for but never delivered?
What an idiot I was to sign up.
Can someone help?
2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,597
Thanks: 3,461
Fixes: 515
Registered: ‎14-04-2007

Re: Anyone out there?

Moderators Note
This topic has been moved from General Chat to My Order.

Customer and Forum Moderator. Windows 10 Firefox 90.0.2 (64-bit)

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Vrobinson008
Newbie
Posts: 2
Registered: ‎01-10-2020

Re: Anyone out there?

Still no response. Can someone please help or tell me how I speak to someone within the company? Do I need to escalate to the ombudsman?