Any way to flag an Openreach FTTP database potential issue?

[#1]

Does anyone know how to flag up potential database issues with Openreach FTTP availability?

Our entire estate was cabled up 4 weeks ago for FTTP.  On the BT Broadband Checker site I can (by manually checking each house!) see that all the estates houses, are now able to order FTTP as a stage 1 install except my house and 3 neighbouring properties.

I could understand this if we were at the end of the street down a private driveway, but we're actually at the entrance of the road, with the pavement chamber directly outside my house - I even gave the engineer a cuppa whilst he was working down it for 6 hours splicing fibres!!

The Featured Products section for my address has updated to show the FTTPoD service speeds change from 300/50 to 1000/220, so it looks like there's been some updates, but I'm wondering if they've omitted uploading all the details and as a result we'll show as unable to order forever 😢

[#2]

@mattb75 

You can wait (and hope) a staff member picks up on this or you can phone support and explain the situation. Try the PlusNet Customer Options Team on 0800 013 2632. There is a process called OpenReach Database Integrity (ORDI) where an ISP can ask for the records to be checked.

Brian

[#3]

@mattb75 

Our entire estate was cabled up 4 weeks ago for FTTP.  On the BT Broadband Checker site I can (by manually checking each house!) see that all the estates houses, are now able to order FTTP as a stage 1 install except my house and 3 neighbouring properties.

Are all the houses that can get FTTP, supplied in the same way as those that can't ? i.e underground or overhead 

[#4]

All underground so no obvious difference between us all.

On my street there's 8 houses on my side, the first 4 can't get FTTP, the other 4 can, opposite side of the street there's 9 houses and all of them can get FTTP.

[#5]

@mattb75 

If you want FTTP then you could always phone Sales instead of COTS and ask them to check the OR database.

Brian

[#6 · Accepted solution]

@mattb75 thanks for confirming that.

As @bmc says , an ORDI is probably the best way.

If that doesnt seem to be forthcoming then filling in this form https://www.openreach.com/forms/fibre-broadband-availability---customer-form may be worthwhile.

[#7]

Thanks @MisterW  / @bmc  - fingers crossed, 'm still in contract until March 2027 so hoping I can upgrade within contract otherwise it's all a bit of a mute point!!

[#8]

@mattb75 

If you're staying with PN then you can upgrade at any point in your contract. It just costs a new contract.

You're aware you'll lose your landline if this matters?

Brian

[#9]

Ah that's good to know re upgrades - thanks!

I already lost the landline when I moved to Plusnet earlier this year, it was never used other than for junk / spam inbound calls.  I couldn't let go completely though, so got an A&A VOIP service up and running, so now we still get spam calls, but it only costs £1 a month instead of £10!!

[#10]

so now we still get spam calls, but it only costs £1 a month instead of £10!!

🤣

That's the one thing that's missing from the A & A voip, call blocking!. Not that it helps that much, my SIpgate account has it, but as fast as you block a number, they just change to a new one!

[#11]

@mattb75 

While the OR database (and Checker) may sort itself out in time if you want FF then the sooner you phone in and get the ball rolling the better. I doubt you'll be able to order online without the Checker showing WBC FTTP so it's either COTS or SALES by phone.

Brian