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Any way to cancel my order?

BathPalace
Interested
Posts: 1
Registered: ‎01-04-2020

Any way to cancel my order?

I was due to switch from Virgin to Plusnet. The website states there will be no engineer visits (though I have not received any email or text to confirm) and it is not showing on my account.

I can't afford a price rise (and definitely can't afford to be without internet) so will be tied into another 12 month contract. How can I cancel my planned switch to plusnet?

I have tried calling customer services and have been disconnected each time, without being able to speak to an adviser.

Please advise.