Fixed! Go to the fix.
Apologies that the router hasn't arrived. Unfortunately this doesn't appear to have been sent yet, I've made sure it's now ordered and it should arrive in the next few days. Once you've got it please post back and let us know so we can arrange a refund for any service you've paid for but not been able to use.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.