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Another no reward card email

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tomslater85
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-05-2019

Another no reward card email

Hi there, new customer here. My service was set up and activated on the 16th May but I still haven't received any emails regarding the reward card. Given it ten days now so hopefully someone can help here.
11 REPLIES 11
Superuser
Superuser
Posts: 3,204
Thanks: 906
Fixes: 7
Registered: ‎06-04-2007

Re: Another no reward card email

It says it is normally 10 working days, so you are still only on day 7 at the moment

Plusnet Help Team
Plusnet Help Team
Posts: 582
Thanks: 81
Fixes: 29
Registered: ‎23-01-2018

Re: Another no reward card email

Hi @tomslater85,

 

We're really sorry to hear that you haven't received your redemption email yet. Please be aware we have also had a bank holiday which may have delayed this a bit. Can you please confirm if you signed up with us directly or through a third party site such as TopCashback or Quidco? 

 

If through a third party, you would need to chase this up with them directly. Redemption emails can end up in your junk mail so please also check there.

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
tomslater85
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-05-2019

Re: Another no reward card email

Hi there, thanks for the replies.
I'm fairly sure it was direct through plusnet. In any case, I can't find any emails from a third party from around the date I began my order (7th May), spam or otherwise.
Plusnet Help Team
Plusnet Help Team
Posts: 7,083
Thanks: 730
Fixes: 271
Registered: ‎01-01-2012

Re: Another no reward card email

Thanks for getting back to us @tomslater85

I've e-mailed the relevant team regarding this for clarification.

As soon as we know more we'll update you further.

Apologies for any inconvenience

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
tomslater85
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-05-2019

Re: Another no reward card email

Hi there. Just wondering if there's been any update on this issue since last week?
Plusnet Help Team
Plusnet Help Team
Posts: 13,789
Thanks: 4,276
Fixes: 684
Registered: ‎21-04-2017

Re: Another no reward card email

Thanks for getting back to us Tom, it looks like this may have been a records issue on our side.

We can now see you've signed up on a cashback offer that's redeemable through us.

I've raised this to our billing team to process the cashback and we'll update you on the progress within 5 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,789
Thanks: 4,276
Fixes: 684
Registered: ‎21-04-2017

Re: Another no reward card email

Fix

Hi Tom, we've arranged to send you a cheque which should reach you within 14 days at the latest.

Sorry that this isn't a reward card, we can't manually issue these out.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tomslater85
Newbie
Posts: 4
Thanks: 1
Registered: ‎28-05-2019

Re: Another no reward card email

Thank you for your help in resolving this.
Plusnet Help Team
Plusnet Help Team
Posts: 13,789
Thanks: 4,276
Fixes: 684
Registered: ‎21-04-2017

Re: Another no reward card email

No problem Tom.

Let me know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kpslot
Newbie
Posts: 1
Registered: ‎29-07-2019

Re: Another no reward card email

Hi there, I have the same problem. My service was set up and activated on the 1 Julay but I still haven't received any emails regarding the reward! 

Plusnet Help Team
Plusnet Help Team
Posts: 7,083
Thanks: 730
Fixes: 271
Registered: ‎01-01-2012

Re: Another no reward card email

Thanks for getting in touch @kpslot.

I'm sorry to hear that you haven't received the e-mail yet to claim your reward card.

I've raised this to the relevant team for investigation and as soon as we know more we'll update you further.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team