After BT price hike, I want to move to Plusnet
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After BT price hike, I want to move to Plusnet
05-05-2016 1:35 PM
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Hi all,
After the price increases, I have decided to leave BT.
Is it enough for me to just start an order with Plusnet and let them deal with notification? BT wont try charging me for leaving early if I do that will they? I would rather not have to go through the hassle of someone pressuring me into staying with BT on the telephone.
Thanks
Re: After BT price hike, I want to move to Plusnet
05-05-2016 1:55 PM
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Unfortunately I can't really answer that fully, as I can't speak for BT.
However when our prices increased last year and we gave the option to leave without early termination fees, I believe the leaving notification generated by the new providers order was sufficient to waive the early termination fees.
Re: After BT price hike, I want to move to Plusnet
05-05-2016 2:05 PM
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You should get a mail detailing what you need to do if you're eligible and in contract.
if you're not in contract you have nothing to worry about and can just order with PN
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: After BT price hike, I want to move to Plusnet
05-05-2016 4:01 PM
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You need to inform BT you are wishing to exercise your right to cancel BT broadband/phone due to price increases.
Otherwise they may add ETFs if you're in contract.
NE
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