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Adding BT Sport to my Plusnet

Wolfie1
Newbie
Posts: 4
Registered: ‎17-08-2018

Adding BT Sport to my Plusnet

Hi, I cancelled my BT Sport through BT a month ago, as I had to give a month's notice.

 

Yesterday I added BT Sport through Sky to my Plusnet package.

I haven't received any confirmation that this is going through.

Is there a way I can check the progress of my request?

7 REPLIES 7
Jubby
Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Adding BT Sport to my Plusnet

Hi @Wolfie1

Sorry to hear you have had no confirmation of BT Sport over Sky being added / processed.

You can try to add BT Sport over Sky by clicking here.

I have created a ticket on your account with further information which you can access and respond by clicking here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Wolfie1
Newbie
Posts: 4
Registered: ‎17-08-2018

Re: Adding BT Sport to my Plusnet

Hi Jubby

Yes, I used that link yesterday, and again today, but it just comes back with 'order in progress'.

And the online chat is unavailable and wait time on the phone is 20mins 😞

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,184
Thanks: 462
Fixes: 126
Registered: ‎27-04-2007

Re: Adding BT Sport to my Plusnet

Hi, can you drop us a reply to the response we added to your ticket please? it's the second of the two links in Lewis' response. Let us know here when you have please. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Wolfie1
Newbie
Posts: 4
Registered: ‎17-08-2018

Re: Adding BT Sport to my Plusnet

Hi

Yes, standard definition please.

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,375
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Adding BT Sport to my Plusnet

Hi @Wolfie1, can you respond to the ticket here advising of your viewing card number and that you would like Standard Definition.

 

Let us know once you have replied with this info on the ticket and we will pick this up and get this arranged for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Wolfie1
Newbie
Posts: 4
Registered: ‎17-08-2018

Re: Adding BT Sport to my Plusnet

Hi,

I've responded

 

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,375
Thanks: 246
Fixes: 59
Registered: ‎07-12-2017

Re: Adding BT Sport to my Plusnet

Great, Lewis has now actioned that for you and responded to the ticket with the details for you.

 

If we can assist with anything else, just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team