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Activation

FIXED
Witter
Grafter
Posts: 44
Thanks: 2
Registered: ‎07-10-2019

Activation

Hi my activation day is today and on the order tracker the phone line is already complete but the fibre extra broadband still says due to complete so I just wanted to know when the broadband will go live.thanks
3 REPLIES 3
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 87
Fixes: 31
Registered: ‎06-08-2018

Re: Activation

Fix

Hi @Witter,

 

Thanks for contacting us, I appreciate your query.

 

I've checked your order with Openreach and can see it is still committed for today so I'd expect the broadband to switch on by midnight at the latest. At this stage I can't confirm the engineer's notes or anything further as we are still within the installation window however it would not be unreasonable to suggest you can connect your router later this evening. A consistently solid blue bar on the router will suggest you are connected.

 

If you have any issues with the connection please do come back to us in the morning and we'll be happy to look into the order further.

 

Thanks - LF

 

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Witter
Grafter
Posts: 44
Thanks: 2
Registered: ‎07-10-2019

Re: Activation

I was connected a few minutes ago,thanks for the reply
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 784
Thanks: 106
Fixes: 59
Registered: ‎02-05-2017

Re: Activation

Glad to hear you're now connected.

 

If we can help with anything else, just let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team