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Activation

cameron1287
Newbie
Posts: 2
Registered: 12-12-2017

Activation

Hi everyone,

I am changing provider from BT to Plusnet. Originally the activation date for both phone and broadband was 12/12 however the broadband changed to 13/12 the next again day. 12/12 has arrived and the line is now active but my broadband isn’t working. Disconnected the BT kit and plugged in the hub one from Plusnet but no broadband. Advisor on the phone said it would activate tomorrow but I don’t understand why bt has cut me off?! Any help?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,774
Thanks: 1,906
Fixes: 346
Registered: 21-04-2017

Re: Activation

Hi there and welcome to the community forums.

I'm sorry to see that things haven't gone to plan.

Despite your account being activated early this morning, I can see your broadband order is still in progress for today. The activation can take anytime up to midnight as the service needs to be built/completed on several supplier systems.

 

Apologies for the inconvenience caused. Can you let us know how it goes? -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
cameron1287
Newbie
Posts: 2
Registered: 12-12-2017

Re: Activation

All sorted.
Plusnet Help Team
Plusnet Help Team
Posts: 6,774
Thanks: 1,906
Fixes: 346
Registered: 21-04-2017

Re: Activation

Happy to hear that!
Thanks for coming back to let us know.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team