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Activation

jkelman1
Newbie
Posts: 2
Registered: ‎17-08-2020

Activation

‎17-08-2020 11:51 AM

Hello!
The engineer came to my new flat today at 8AM to connect my broadband.
The router is blue and appears to be connecting, it is recognised on my laptop and phone - however it says that no internet is available.
How long does it take approximately for Plusnet to authorise/activate my broadband after this so I can start to use my router and have wifi access? I recognise it is only Midday now, but I didn't think it would take this long.
Thanks



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Strat
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Re: Activation

‎17-08-2020 11:55 AM

Moderators Note
This topic has been moved from Fibre Broadband to My Order.
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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agedgopher
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Re: Activation

‎17-08-2020 11:58 AM - edited ‎17-08-2020 12:01 PM

It can be anytime up to midnight for the final bits of the jigsaw to be completed.

Normally an email is sent to confirm connection but things have changed under Covid limitations.

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jkelman1
Newbie
Posts: 2
Registered: ‎17-08-2020

Re: Activation

‎17-08-2020 12:13 PM

Thank you! ..that is a long time. 
So I may not get an email or text? I will just keep trying later on today then. 👍

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