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Activation query

Theguffy1990
Newbie
Posts: 1
Registered: ‎17-11-2019

Activation query

‎17-11-2019 1:42 AM

Hi there,

Just signed up to Plusnet in my new home, and I have received my router and phone line has been activated. I've surpassed the 7 day expected date to activate my broadband (I understand that that can vary, it always does) but I'd like to know my estimated time. When I log in it tells me {strCustActivationDate} which seems like a bit of an error. Would there be any way that I'd be able to know my actual activation date?

I eagerly await getting online for the first time!
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Mav
Moderator
Moderator
Posts: 22,392
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Activation query

‎17-11-2019 4:05 AM

Moderator's note(s):

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 77
Registered: ‎06-08-2018

Re: Activation query

‎18-11-2019 8:11 AM

Hi @Theguffy1990,

 

Welcome to the forums. Sorry you've had a delay, I've looked at the account and order and everything's completed. Unfortunately, the account hadn't automatically activated itself so I've manually activated it and you should now be good to go. 

 

Again, please accept our apologies for the delay. Can you let us know if you have any further issues.

 

 

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