Activation of FIBRE connection
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Activation of FIBRE connection
13-02-2017 2:25 PM
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I placed my order on 17 JAN. After 2 weeks I rang and found that my order had not been processed by BT. It was started again and I am still waiting. Any news as to when this will be processed and I can actually have the product please
Re: Activation of FIBRE connection
13-02-2017 2:31 PM
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Hi there,
I've looked into your account and I can see your fibre is due to go live on Wednesday.
It can take anytime up to midnight for the service to activate as an engineer will need to complete work at the cabinet and then the order will need time to complete.
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Re: Activation of FIBRE connection
13-02-2017 3:02 PM
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Re: Activation of FIBRE connection
13-02-2017 3:03 PM
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No problems, if there's anything else I can help with please let me know.
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Re: Activation of FIBRE connection
14-02-2017 6:06 PM
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Re: Activation of FIBRE connection
14-02-2017 6:13 PM
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Re: Activation of FIBRE connection
14-02-2017 6:26 PM
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Re: Activation of FIBRE connection
15-02-2017 4:36 PM
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No problems @axa1962
If you need any further assistance then please just get in touch and we will be more than happy to help.
Re: Activation of FIBRE connection
16-02-2017 4:01 PM
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Hello again, last time on this honest
Thank you for the 78.02 MB/s and 20MB/s connections however the speedtest only shows 14MB/s Down and 18MB/s Up. How many days should I wait for it to settle down before restarting the router?, or can I do it daily?
Re: Activation of FIBRE connection
16-02-2017 4:10 PM - edited 16-02-2017 4:12 PM
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-Edit-
To add, fibre speeds generally take about 3 days to settle. Though I wouldn't recommend rebooting the router too often however every now and then is perfectly fine.
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Re: Activation of FIBRE connection
20-02-2017 8:48 AM
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Good morning. Still no better. Connected at router with speeds of 78.3D & 20.0U. Speedtest and download tested at 16.5 which is barely better than my previous ADSL. Upload is 18.9 which is nearly up to connection speed. I waited 3 days before rebooting the router this morning
What's wrong?
Re: Activation of FIBRE connection
20-02-2017 8:59 AM
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I'm sorry I didn't get back you last week.
I've just adjusted the speed profile on your account now, can you try a reboot of the router and let me know how you get on please?
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Re: Activation of FIBRE connection
20-02-2017 10:48 AM
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Anoush. I didn't reset the router as I have already done it this morning. The speed has dramatically improved to over 55 so I'm happy with that. I'll leave it a few days before I reset it and try again. Thank you.
Re: Activation of FIBRE connection
20-02-2017 11:25 AM
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Awesome, happy to hear it.
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