Activation delay - More than 36 days
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Activation delay - More than 36 days
06-11-2020 11:34 AM
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Broadband Activation delay - More than 36 days
Good morning, I may come to try to resolve this impasse and perhaps ask for help in the solution.
I moved on October 1st to a new home, registered on September 30th on Plus net.
On October 5th my Phone number was enabled.
On the 13th of October I got in touch to find out about an estimate, and they informed me about problems, and that they would contact me.
However, on October 21st I received the information that in 5 or 7 days, they would free my internet, my router and everything.
however if time has passed and I have no more news.
Can someone help me with the best thing to do?
Re: Activation delay - More than 36 days
06-11-2020 11:51 AM
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Moderators Note
This topic has been moved from ADSL Broadband to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Activation delay - More than 36 days
07-11-2020 12:25 AM
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@adanfernandes Try going to the Help Assistant tool via the Manage account tab in your account. There may be some open or closed tickets that indicate any progress or an activation date.
Re: Activation delay - More than 36 days
07-11-2020 8:45 AM
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Re: Activation delay - More than 36 days
07-11-2020 8:56 AM
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Ah fair enough. Are there no automated closed tickets that may advise of an activation date?
Re: Activation delay - More than 36 days
07-11-2020 9:16 AM
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complicated
Re: Activation delay - More than 36 days
07-11-2020 9:43 AM - edited 07-11-2020 9:43 AM
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sounds like you may need to give them another call to find an update on the progress.
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