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Activation day past no broadband or updates

Brumlins
Newbie
Posts: 3
Registered: ‎14-06-2018

Activation day past no broadband or updates

I’ve had a text to say my broadband should go live by midnight 13/6/18 still got no internet and no more updates
5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,878
Thanks: 1,493
Fixes: 478
Registered: ‎01-01-2012

Re: Activation day past no broadband or updates

Sorry to hear that.

We've activated your account manually and you should now be able to get online

Let us know if you're still having issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Brumlins
Newbie
Posts: 3
Registered: ‎14-06-2018

Re: Activation day past no broadband or updates

Hi still have no internet broadband light is now just flashing
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,847
Thanks: 874
Fixes: 220
Registered: ‎27-04-2007

Re: Activation day past no broadband or updates

Hi there, Sorry to see that. 

 

I've tested the line and we're not seeing any obvious issues but please do try following the checks here next: https://goo.gl/tu2WWu

 

Please keep us posted so we can keep following things up with you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Brumlins
Newbie
Posts: 3
Registered: ‎14-06-2018

Re: Activation day past no broadband or updates

Hi I’ve gone into the router settings and it says dsl is down I’ve tried clicking connect nothing happens I’m waiting on my new house phone to come as the base has broken
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Activation day past no broadband or updates

Hi @Brumlins

 

Sorry to hear that this is happening. 

 

I've run a few tests and can see your router is out of sync. Please follow the steps provided on this ticket and let us know how you get on. 

 

Thanks