cancel
Showing results for 
Search instead for 
Did you mean: 

Activation day - old provider turned off but Plusnet hasn't activated yet

FIXED
gluten9012
Newbie
Posts: 1
Registered: ‎12-09-2022

Activation day - old provider turned off but Plusnet hasn't activated yet

Hi,

Today is supposed to be the day where we are switching from our old provider (TalkTalk) to Plusnet. Unfortunately, Talktalk turned off the connection in the middle of the night, while Plusnet hasn't activated the new one yet. I work fully remotely and when enquiring with Plusnet was assured this whole process would be seamless with maybe only a few minutes of downtime while switching routers around. My home has no mobile signal, so I have been sitting in a car park down the road trying to call customer service for the last hour. Is there any way to speed up activation? Will it guaranteed happen today? I googled around and of course found lots of stories of people being left without internet for weeks. That would cost me my job, so I'm now panicking. Anything I can do to speed up the process?
1 REPLY 1
Mustrum
Community Veteran
Posts: 3,635
Thanks: 1,074
Fixes: 77
Registered: ‎13-08-2015

Re: Activation day - old provider turned off but Plusnet hasn't activated yet

Fix

Not sure who told you it would be seemless, all ISP’s advise the change can take place any time up to midnight.

It is normal for the losing provider to switch off in the early hours.