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Activation day help

FIXED
LukeyC224
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-07-2023

Activation day help

Good morning. Can anyone help me with my broadband activation? I was told it would be yesterday 26/7 and received an email saying the phone line was active about 24 hours ago but have yet to hear anything regarding the Internet. I work from home so ideally need it ASAP. I did try plugging in the router in case I missed the email or text and it's just a solid orange light. What should I do next?
Tags (2)
2 REPLIES 2
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Activation day help

Fix

Hi @LukeyC224 

Sorry for the delay, I've pushed the activation through, so you should be able to get online now.

Let us know if there are any issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
LukeyC224
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-07-2023

Re: Activation day help

Hey @Gandalf thank you so much. I think I'm up and running. Now begins the process of reconnecting everything to the WiFi haha. Much appreciated!