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Activation date yesterday

FIXED
vicannp
Newbie
Posts: 2
Registered: ‎31-03-2020

Activation date yesterday

My fibre update should have activated yesterday but still no internet. Lights on Hub are just flashing. Saw engineer at box (which is outside our house) about 11.30 but still no connection. Any ideas?
4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 24,812
Thanks: 4,492
Fixes: 1,141
Registered: ‎11-01-2008

Re: Activation date yesterday

Fix

Moderators Note


This topic has been moved from Fibre to My Orders

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benrb7
Hooked
Posts: 9
Thanks: 1
Registered: ‎26-03-2020

Re: Activation date yesterday

Hi,

I had this on Thursday, it wouldn't work when I got back from work, I then got an email confirming broadband was live and when I checked it connected up. 

I did have to change the login for the broadband on the router to my plusnet email address and password to log into my plusnet within the control panel.

Hope you are up and running soon, lot of people needing internet with current Covid issues and working from home.

vicannp
Newbie
Posts: 2
Registered: ‎31-03-2020

Re: Activation date yesterday

Spoke to CS and they told me that although ther system says I have the correct router I received an old one. A new one's on it's way now.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,215
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: Activation date yesterday

Hello @vicannp,

 

The router has been ordered and should be with you within 3 to 5 working days.

 

Please get back to us if you need any further assistance at that point.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team