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Activation date was two days ago but nothing has happened

stevex865
Newbie
Posts: 2
Registered: 21-03-2018

Activation date was two days ago but nothing has happened

I have paid for a new router and it has not arrived. My activation date was the 19th according to the email I received on the 12th confirming the upgrade, but nothing has happened and no further communication about it.

I have got frustrated trying to get through to you and now wishing I had not upgraded.

 

Any way I can find out what is happeningHuh

 

4 REPLIES
Moderator
Moderator
Posts: 18,211
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Registered: 06-04-2007

Re: Activation date was two days ago but nothing has happened

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 142
Thanks: 27
Fixes: 11
Registered: 02-05-2017

Re: Activation date was two days ago but nothing has happened

Hi @stevex865

Apologies for the problems you have had, it appears your fibre activation has been amended to 27/03/2018 due to engineer availability and your router has now been processed for delivery.

I am sorry for the lack of communication there has been, once the order completes you will be notified via SMS and email.

If you need any further help don't hesitate to get back in contact

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
stevex865
Newbie
Posts: 2
Registered: 21-03-2018

Re: Activation date was two days ago but nothing has happened

Hi

 

All working ok now, a happy customer :-)

Steve

Plusnet Help Team
Plusnet Help Team
Posts: 142
Thanks: 27
Fixes: 11
Registered: 02-05-2017

Re: Activation date was two days ago but nothing has happened

Glad to hear!

Let us know if you need any further help

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team