Activation date was two days ago but nothing has happened

[#1]

I have paid for a new router and it has not arrived. My activation date was the 19th according to the email I received on the 12th confirming the upgrade, but nothing has happened and no further communication about it.

I have got frustrated trying to get through to you and now wishing I had not upgraded.

Any way I can find out what is happening???

[#2]

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

[#3]

Hi @stevex865

Apologies for the problems you have had, it appears your fibre activation has been amended to 27/03/2018 due to engineer availability and your router has now been processed for delivery.

I am sorry for the lack of communication there has been, once the order completes you will be notified via SMS and email.

If you need any further help don't hesitate to get back in contact

[#4]

Hi

All working ok now, a happy customer 🙂

Steve

[#5]

Glad to hear!

Let us know if you need any further help