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Activation date missed

FIXED
haggismcmutton
Newbie
Posts: 2
Registered: ‎24-06-2017

Activation date missed

Activation of broadband was supposed to be yesterday (23rd June) but i've had no email saying it has been done and router cannot connect.

 

When is activation likely to happen now?

3 REPLIES 3
JonoH
Community Gaffer
Community Gaffer
Posts: 4,328
Thanks: 7,447
Fixes: 153
Registered: ‎29-09-2011

Re: Activation date missed

@haggismcmutton Welcome to the forums, I'm sorry you've had a delay in your order.

 

I've looked at your account and it looks like our suppliers had issues locating a spare pair but they've managed to resolve that issue and expect to complete on the Monday the 26th.

 

Thanks for your patience.

 Jono H
 Plusnet Community Manager
haggismcmutton
Newbie
Posts: 2
Registered: ‎24-06-2017

Re: Activation date missed

I still don't have any broadband, what is happening?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,052
Thanks: 9,698
Fixes: 1,529
Registered: ‎21-04-2017

Re: Activation date missed

Fix

We've been advised that further work is required, and this should happen tomorrow morning.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet