Activation date has passed but no connection.
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Activation date has passed but no connection.
23-05-2020 4:40 PM
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Re: Activation date has passed but no connection.
23-05-2020 10:29 PM
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This topic has been moved from ADSL Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Activation date has passed but no connection.
23-05-2020 11:09 PM
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Re: Activation date has passed but no connection.
23-05-2020 11:12 PM
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Re: Activation date has passed but no connection.
24-05-2020 7:46 AM
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@franfgray Not sure what you mean by hacking software? If it is related to message #2 of the thread that is just a moderator moving your post to the correct forum board.
To check if your broadband connection has been delayed put your phone number in the checker link below and look at the block of text below the speed estimates for something like "There is an open order on the line due to complete on ..date .."
https://www.broadbandchecker.btwholesale.com/#/ADSL
If you have ordered a Fibre (FTTC) service an openreach engineer has to go to the local phone cabinet and physically change connections. In the current situation there can be problems with engineer availability and PlusNet are pretty lax at informing customers that the expected date has slipped.
If there is no open order text it has already happened or something has gone wrong with the order process.
Have you tried connecting the router to your phone line, you may find that you have a working connection.😁
Re: Activation date has passed but no connection.
24-05-2020 10:42 AM
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Re: Activation date has passed but no connection.
24-05-2020 4:15 PM
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@franfgray OK so you've read the first line which you can ignore. There are another 6 or 7 lines of text, does any one of them say anything about an "Open order on the line"?
Re: Activation date has passed but no connection.
24-05-2020 6:11 PM
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Still no connection
24-05-2020 6:14 PM
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Re: Activation date has passed but no connection.
24-05-2020 8:30 PM
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@franfgray Don't bother with a screenshot, just answer the question in my previous post.
Re: Activation date has passed but no connection.
24-05-2020 8:52 PM
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Re: Activation date has passed but no connection.
25-05-2020 3:42 PM
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Thanks for getting in touch @franfgray I'm sorry for the delay with your order. I can see you've spoken with us this morning and we've chased this up with our suppliers and we've been advised your broadband should go live within 24-48 hours as the order's delayed in their system. Let us know if you still can't connect afterwards so we can investigate further.
Re: Activation date has passed but no connection.
25-05-2020 8:13 PM
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Moderators Note
Topics merged
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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