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Activation date has been moved

Posts: 1
Registered: ‎02-10-2018

Activation date has been moved

I am an existing plusnet user on fibre extra who has just moved house.  I asked for an activation date as close to our move date (28th) and was given the 1st Oct.  This was moved to yesterday (2nd) and low and behold no connection yesterday at all.  I spoke to customer support this morning who will be calling me back at 12 today but I was told that the activation date has moved to the 10th Oct!  I have a wife who needs to work from home, a mother in law with depression and health issues who relies on the internet and I need to work in the evenings.  We are hemorrhaging our mobile data which is going to cost a fortune not to mention issues with my mother in law which is going to cause a week of stress.  Is this an engineer issue from openreach who is waiting to go to the cabinet?  Is there any way the activation date can be brought forward?  I know this is a first world problem but a one week delay is going to cause huge family stress.  

Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Activation date has been moved

Sorry for the delay in activating your service at your new address.

Unfortunately it is due to engineer availability to complete the work at the cabinet.

I can see we're attempting to expedite this to the 5th. Fingers crossed it's successful.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi