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Activation date for fibre

MM1
Interested
Posts: 1
Registered: ‎25-03-2017

Activation date for fibre

I have an order in place to upgrade from Plusnet ADSL to fibre but 3 activation dates have now passed. How can I get out of this loop of complaints and revised dates?

2 REPLIES 2
jamray
Hooked
Posts: 7
Thanks: 5
Registered: ‎23-03-2017

Re: Activation date for fibre

Sounds like a similar situation I'm in, my fibre order has been cancelled or stuck as they say 2 times now, I've asked the case to be reviewed by senior management and they have raised the case to an expedited pool.
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Activation date for fibre

Hi there @MM1 I am sorry to hear of the delay with your fibre activation. I can see that your fibre order completed on Friday and it looks like you've called us over the weekend? Everything working as expected?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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