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Activation date for fibre

MM1
Newbie
Posts: 1
Registered: ‎25-03-2017

Activation date for fibre

I have an order in place to upgrade from Plusnet ADSL to fibre but 3 activation dates have now passed. How can I get out of this loop of complaints and revised dates?

2 REPLIES
jamray
Hooked
Posts: 7
Thanks: 5
Registered: ‎23-03-2017

Re: Activation date for fibre

Sounds like a similar situation I'm in, my fibre order has been cancelled or stuck as they say 2 times now, I've asked the case to be reviewed by senior management and they have raised the case to an expedited pool.
Plusnet Staff
Plusnet Staff
Posts: 2,146
Thanks: 373
Fixes: 117
Registered: ‎22-08-2015

Re: Activation date for fibre

Hi there @MM1 I am sorry to hear of the delay with your fibre activation. I can see that your fibre order completed on Friday and it looks like you've called us over the weekend? Everything working as expected?

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff