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Activation date for fibre

MM1
Newbie
Posts: 1
Registered: 25-03-2017

Activation date for fibre

I have an order in place to upgrade from Plusnet ADSL to fibre but 3 activation dates have now passed. How can I get out of this loop of complaints and revised dates?

2 REPLIES
jamray
Hooked
Posts: 7
Thanks: 5
Registered: 23-03-2017

Re: Activation date for fibre

Sounds like a similar situation I'm in, my fibre order has been cancelled or stuck as they say 2 times now, I've asked the case to be reviewed by senior management and they have raised the case to an expedited pool.
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Activation date for fibre

Hi there @MM1 I am sorry to hear of the delay with your fibre activation. I can see that your fibre order completed on Friday and it looks like you've called us over the weekend? Everything working as expected?

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support