Activation confirmation but no connection

[#1]

Hi there,
I've had my go live confirmation emailed/text messaged to me but I still can't connect unfortunately. The plus net one router shows a blue light but asks me to sign in to the network. In doing so, it's still showing the setup account address. I've updated this information with my own details but the router then displayed an orange light with a red "b" symbol. I've double checked the password against my account and that seems to be correct so I'm at a bit of a loss sadly. Any help would be greatly appreciated!

Thanks

[#2]

@calsnek , Did you disconnect the DSL cable when you 'updated' your details? And have you checked that the changes have actually 'taken'?

What date have you been given for 'go live'?

[#3]

I've not touched the dsl, I will give that a go though. When checking under the Home tab under my services, it does show the correct information there, too.
Thanks for the suggestions!

[#4 · Accepted solution]

Hi @calsnek. Try now, it should be working. Chris/Leeds

[#5]

Magic! Thank you so much!

[#6]

I have the same problem

[#7]

Hey @mythtree - I'm sorry to see that your activation has been delayed. Looking into the account this appears to be due to issues with the Openreach Network, which have now been raised on their end.

I can see that you are due a further update today, so our Provisioning Team will be in touch shortly. Keep an eye out for your emails.

-Adam - Plusnet Leeds

[#8]

Thanks I appreciate the help, nothing as yet but fingers crossed

[#9]

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

[#10]

Thanks for getting back to us @mythtree 

It looks like your order completed and service went live last night at around 9pm.

Let us know if there are any issues once you've setup your router.