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Activation confirmation but no connection

FIXED
calsnek
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-03-2021

Activation confirmation but no connection

Hi there,
I've had my go live confirmation emailed/text messaged to me but I still can't connect unfortunately. The plus net one router shows a blue light but asks me to sign in to the network. In doing so, it's still showing the setup account address. I've updated this information with my own details but the router then displayed an orange light with a red "b" symbol. I've double checked the password against my account and that seems to be correct so I'm at a bit of a loss sadly. Any help would be greatly appreciated!

Thanks
9 REPLIES 9
jab1
Aspiring Legend
Posts: 10,487
Thanks: 3,448
Fixes: 122
Registered: ‎24-02-2012

Re: Activation confirmation but no connection

@calsnek , Did you disconnect the DSL cable when you 'updated' your details? And have you checked that the changes have actually 'taken'?

What date have you been given for 'go live'?

John
calsnek
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-03-2021

Re: Activation confirmation but no connection

I've not touched the dsl, I will give that a go though. When checking under the Home tab under my services, it does show the correct information there, too.
Thanks for the suggestions!
BadWolf24
Plusnet Help Team
Plusnet Help Team
Posts: 55
Thanks: 15
Fixes: 10
Registered: ‎01-12-2020

Re: Activation confirmation but no connection

Fix

Hi @calsnek. Try now, it should be working. Smiley Chris/Leeds

 Chris Fitzsimmons
 Plusnet Help Team
calsnek
Newbie
Posts: 3
Thanks: 1
Registered: ‎24-03-2021

Re: Activation confirmation but no connection

Magic! Thank you so much!
mythtree
Interested
Posts: 2
Registered: ‎19-05-2021

Re: Activation confirmation but no connection

I have the same problem
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 2,243
Thanks: 564
Fixes: 106
Registered: ‎01-12-2020

Re: Activation confirmation but no connection

Hey @mythtree - I'm sorry to see that your activation has been delayed. Looking into the account this appears to be due to issues with the Openreach Network, which have now been raised on their end.

 

I can see that you are due a further update today, so our Provisioning Team will be in touch shortly. Keep an eye out for your emails.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
mythtree
Interested
Posts: 2
Registered: ‎19-05-2021

Re: Activation confirmation but no connection

Thanks I appreciate the help, nothing as yet but fingers crossed
Strat
Moderator
Moderator
Posts: 31,193
Thanks: 3,820
Fixes: 562
Registered: ‎14-04-2007

Re: Activation confirmation but no connection

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 101.0.1 (64-bit (64-bit)


Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 24,058
Thanks: 8,693
Fixes: 1,401
Registered: ‎21-04-2017

Re: Activation confirmation but no connection

Thanks for getting back to us @mythtree 

It looks like your order completed and service went live last night at around 9pm.

Let us know if there are any issues once you've setup your router.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team