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Activation and line take over

Posts: 2
Registered: ‎03-04-2020

Activation and line take over

Hi plusnet has taken over my broadband and phone line from Vodafone, have received an email that morning at 5 am that phone line is taken over, how long does it take for broadband to become active, the adsl checker says all open orders are completed
Seasoned Hero
Posts: 5,774
Thanks: 2,549
Fixes: 169
Registered: ‎30-06-2016

Re: Activation and line take over


It can take up until midnight before it's all set up. Plusnet cause confusion by automatically sending out emails in the morning before things are complete.

Plusnet Help Team
Plusnet Help Team
Posts: 1,249
Thanks: 140
Fixes: 57
Registered: ‎26-03-2018

Re: Activation and line take over


Hi @alpha98149,

Apologies for any confusion that this may have caused you. I've taken a look into your account and I can see that everything appears to be up and running now, but if there are any issues then please let us know and we'll be happy to help where we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team