Activation and line take over

[#1]

Hi plusnet has taken over my broadband and phone line from Vodafone, have received an email that morning at 5 am that phone line is taken over, how long does it take for broadband to become active, the adsl checker says all open orders are completed

[#2]

@alpha98149 

It can take up until midnight before it's all set up. Plusnet cause confusion by automatically sending out emails in the morning before things are complete.

[#3 · Accepted solution]

Hi @alpha98149,

Apologies for any confusion that this may have caused you. I've taken a look into your account and I can see that everything appears to be up and running now, but if there are any issues then please let us know and we'll be happy to help where we can.