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Activation after Midnight?

kaz134
Browser
Posts: 1
Registered: ‎14-03-2017

Activation after Midnight?

Hi.
Received an email explaining that my phone line and broadband were ready today.
Phone working fine, however when connecting the Hub One Router to the phone line the red light keeps flashing and no connection can be made!

Great service from Plusnet, who are sending out a new router. However I have seen that sometimes although the line is working, the internet won't connect until after midnight.

Has anyone had any experience with this? Could the new Router be the solution?

Thank you.

Kaz
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1 REPLY 1
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 570
Fixes: 139
Registered: ‎22-08-2015

Re: Activation after Midnight?

Hi there

 

I'm seeing your order fully completed yesterday early evening so you should have been able to connect after this had happened. If the broadband light is flashing this usually indicates a physical fault.

 

I'd advise to try connecting the router to the test socket (if you have one), explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If the light is still flashing, it'd be best to raise a fault to us at http://faults.plus.net as it's likely to require an engineer to investigate this further.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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