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Activation after Midnight?

kaz134
Newbie
Posts: 1
Registered: ‎14-03-2017

Activation after Midnight?

Hi.
Received an email explaining that my phone line and broadband were ready today.
Phone working fine, however when connecting the Hub One Router to the phone line the red light keeps flashing and no connection can be made!

Great service from Plusnet, who are sending out a new router. However I have seen that sometimes although the line is working, the internet won't connect until after midnight.

Has anyone had any experience with this? Could the new Router be the solution?

Thank you.

Kaz
Tags (1)
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Activation after Midnight?

Hi there

 

I'm seeing your order fully completed yesterday early evening so you should have been able to connect after this had happened. If the broadband light is flashing this usually indicates a physical fault.

 

I'd advise to try connecting the router to the test socket (if you have one), explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If the light is still flashing, it'd be best to raise a fault to us at http://faults.plus.net as it's likely to require an engineer to investigate this further.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff