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Activation Time - Working from home...

jelstone31
Newbie
Posts: 1
Registered: ‎19-06-2019

Activation Time - Working from home...

Morning Guys,

 

Just had my Sky BB cut off at precisely the wrong time, I forgot my plusnet BB was activating today so I've just plugged everything in and I've got and orange bar and a flashing red BB light. I'm assuming this is down to the line not being activated yet?

 

Any chance you could give an ETC on this?

 

Thanks

J

4 REPLIES 4
dvorak
Moderator
Moderator
Posts: 24,817
Thanks: 4,493
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Registered: ‎11-01-2008

Re: Activation Time - Working from home...


Moderators Note


This topic has been moved from Fibre to My Orders

Customer / Moderator
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If it fixed it click 'This fixed my problem'
Shep41
Pro
Posts: 378
Thanks: 138
Fixes: 4
Registered: ‎31-05-2017

Re: Activation Time - Working from home...

If today is your activation day, switch over can happen anytime up untill midnight.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
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Registered: ‎26-03-2018

Re: Activation Time - Working from home...

Hi @jelstone31,

 

I'm sorry to hear that you were cut off from your previous provider at an inconvenient time. I've checked your landline and broadband orders and I can confirm that these are both committed to go live today. As @Shep41 has mentioned, the orders will complete at any time up to midnight today.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Townman
Superuser
Superuser
Posts: 16,901
Thanks: 6,999
Fixes: 67
Registered: ‎22-08-2007

Re: Activation Time - Working from home...

Are you aware that working from home using a residential service is not compatible with your T&Cs?

Do you have contingency plans in the event of a broken phone line?  BT Openreach SLA is + 3 working days (72 hours) - how would you manage in such a situation?