Activation Time - Working from home...

jelstone31 · ‎19-06-2019

Morning Guys,

Just had my Sky BB cut off at precisely the wrong time, I forgot my plusnet BB was activating today so I've just plugged everything in and I've got and orange bar and a flashing red BB light. I'm assuming this is down to the line not being activated yet?

Any chance you could give an ETC on this?

Thanks

J

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from Fibre to My Orders

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

Shep41 · ‎31-05-2017

If today is your activation day, switch over can happen anytime up untill midnight.

EmilyD · ‎26-03-2018

Hi @jelstone31,

I'm sorry to hear that you were cut off from your previous provider at an inconvenient time. I've checked your landline and broadband orders and I can confirm that these are both committed to go live today. As @Shep41 has mentioned, the orders will complete at any time up to midnight today.

If this post resolved your issue please click the 'This fixed my problem' button

Emily D
Plusnet Help Team

Townman · ‎22-08-2007

Are you aware that working from home using a residential service is not compatible with your T&Cs?

Do you have contingency plans in the event of a broken phone line? BT Openreach SLA is + 3 working days (72 hours) - how would you manage in such a situation?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.