Activation Friday 26/03 - no router received
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Re: Activation Friday 26/03 - no router received
05-06-2021 12:53 PM
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Offer accepted, cheque received & banked! It took a lot longer than it should have done but, having bought a router on Amazon to allow connection, I was not desperate to follow up on the non-delivery of the Plusnet router(s). I still maintain that there is a system issue at Plusnet, i.e. the system says the router is dispatched but that is not the case. I guess I have more faith in Royal Mail than I do in Plusnet. Lack of parcel tracking is another issue and is the wrong choice by Plusnet. I think the use of basic tracking would improve the delivery experience both for Plusnet and the customer. Further, I think it would be cost effective for Plusnet.
Gandalf, a big thanks & mention in dispatches to you. It wasn’t until you got involved that things started to happen.
Re: Activation Friday 26/03 - no router received
06-06-2021 8:22 AM
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Given that the vast majority of routers reach their intended destination when expected after dispatch and that two went missing sent to the same delivery area ... I would have a different suspicion of where it went "missing". The new unopened Plusnet Hub One routers available on eBay have to come from somewhere and I cannot see that being from Plusnet.
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Re: Activation Friday 26/03 - no router received
06-06-2021 10:07 AM
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Thanks for the feedback @mpw33cfr
No problem and apologies again for the experience you've had.
Glad to see you've received the cheque now, let us know if there's anything else you'd need help with.
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