Activation Day - No Internet & no router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Activation Day - No Internet & no router
Activation Day - No Internet & no router
14-06-2018 10:19 AM - edited 14-06-2018 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning,
Can any staff help please?
I've tried calling, the online chat and Facebook messenger but just can't get through to anyone.
My switch from BT Fibre to Plusnet Fibre is today. The telephone has transferred but, according to the system, the Internet hasn't (which makes no sense).
I also haven't got one of the lovely routers I'm supposed to use.
Muchio Gracias in advance.
Re: Activation Day - No Internet & no router
14-06-2018 12:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi David.
It can usually take anytime up to midnight for the broadband side of things to activate once the phone order is completed however I can see you've contacted our support team and we've pushed this through manually though I'm sorry to see we didn't order your new router in advance. It looks like you've reconfigured your BT router and you're up and running now.
Apologies for the rocky start to your service, we'll get the router to you as soon as we can.
About your Facebook message I'll pick it up now, sorry about the delay.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Order
- :
- Re: Activation Day - No Internet & no router