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Activation Day: Flashing Light Broadband Light

samshawkew
Newbie
Posts: 1
Registered: 15-08-2017

Activation Day: Flashing Light Broadband Light

Today is my activation day, I have had an email from Plusnet to say my broadband is ready to go but when I have followed all the steps I am getting a continuous flashing broadband light. I would appreciate any help on getting this sorted, tried calling customer services but was informed there would be a 45minute wait!!  

2 REPLIES
bmc
Pro
Posts: 877
Thanks: 173
Fixes: 6
Registered: 28-02-2017

Re: Activation Day: Flashing Light Broadband Light

Activation can be any time to-day - it depends on when the engineer gets to the fibre cabinet.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,562
Fixes: 414
Registered: 21-04-2017

Re: Activation Day: Flashing Light Broadband Light

Hi there,

 

From looking at your account we've raised a fault report to our suppliers to further investigate a potential line fault. Our faults team will be in touch via this ticket once we have more information. Apologies for the inconvenience.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team