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Activation Day: Flashing Light Broadband Light

samshawkew
Newbie
Posts: 1
Registered: ‎15-08-2017

Activation Day: Flashing Light Broadband Light

Today is my activation day, I have had an email from Plusnet to say my broadband is ready to go but when I have followed all the steps I am getting a continuous flashing broadband light. I would appreciate any help on getting this sorted, tried calling customer services but was informed there would be a 45minute wait!!  

2 REPLIES 2
bmc
Hero
Posts: 3,473
Thanks: 1,174
Fixes: 52
Registered: ‎28-02-2017

Re: Activation Day: Flashing Light Broadband Light

Activation can be any time to-day - it depends on when the engineer gets to the fibre cabinet.

 

Brian

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,599
Thanks: 10,349
Fixes: 1,603
Registered: ‎21-04-2017

Re: Activation Day: Flashing Light Broadband Light

Hi there,

 

From looking at your account we've raised a fault report to our suppliers to further investigate a potential line fault. Our faults team will be in touch via this ticket once we have more information. Apologies for the inconvenience.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet