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Activation Dates

FIXED
plusalexed
Newbie
Posts: 1
Registered: 31-08-2017

Activation Dates

Plusnet is saying my broadband would be activated midnight 6 august  but my current provider say my broadband and phone service would be moved on the 5 august. Does that mean i may not have a line and broadband for the 5th and the sixth august?

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2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 3,993
Thanks: 844
Fixes: 207
Registered: 21-04-2017

Re: Activation Dates

Hi there,

 

Mind PMing me your username and I'll check this?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 3,993
Thanks: 844
Fixes: 207
Registered: 21-04-2017

Re: Activation Dates

Fix

Thanks for your message Alex

The working line takeover is committed with Openreach for the 5th September. Since it can take anytime up to midnight, the email we've sent implies 00:00:00 on the 6th, where I feel it's clearer to advise up to 23:59:59 on the 5th.

 

Sorry for the confusion caused here.

 

You may experience a bit of a connection drop on the 5th as the line is taken over but it shouldn't take long.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team