Activation Date and downtime

[#1]

I've bee given an activation of today 22JUN but lost my connection with previous supplier (BT) overnight 20th/21st.  Is it normal to be without service during a changeover or rather how long is normal (I completely understand why there would be some downtime).

[#2]

Hi there, i've checked and the order does appear complete now. Unfortunately your account had a slight system issue, so I've fixed that and you should be able to get online now.