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Activation Date and downtime

Gooders
Interested
Posts: 1
Registered: ‎22-06-2017

Activation Date and downtime

I've bee given an activation of today 22JUN but lost my connection with previous supplier (BT) overnight 20th/21st.  Is it normal to be without service during a changeover or rather how long is normal (I completely understand why there would be some downtime).

 

 

1 REPLY 1
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: Activation Date and downtime

Hi there, i've checked and the order does appear complete now. Unfortunately your account had a slight system issue, so I've fixed that and you should be able to get online now.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.