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Activation Date and downtime

Posts: 1
Registered: ‎22-06-2017

Activation Date and downtime

I've bee given an activation of today 22JUN but lost my connection with previous supplier (BT) overnight 20th/21st.  Is it normal to be without service during a changeover or rather how long is normal (I completely understand why there would be some downtime).



Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Activation Date and downtime

Hi there, i've checked and the order does appear complete now. Unfortunately your account had a slight system issue, so I've fixed that and you should be able to get online now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff