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Activation Date Problem

Posts: 1
Registered: ‎25-08-2017

Activation Date Problem

Hi, thanks for reading.

I recently signed up for Plusnet broadband and chose an activation date on the 6th Sept. Unfortunately there was a problem on the order which meant a member of the support team cancelled and then resubmitted it (without needing to contact me). Rather than keeping the original date though or asking for a new date, it was automatically registered for an engineer to come on the 8th of Sept but I am away then. Please could a member of the support team place the order back on the original date of the 6th?

Thanks in advance.

Aspiring Hero
Posts: 2,730
Thanks: 1,408
Fixes: 59
Registered: ‎07-07-2009

Re: Activation Date Problem

If you have an existing working phone line there will be no need for the engineer to visit your property. The engineer appointment relates to work at the cabinet or exchange. However if you are having a new line installed then obviously access would be required.

Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Activation Date Problem


Hi there, welcome to the community forums first of all


It looks like you've contacted one of my colleagues in our support team since making this post and we've changed the appointment for the next best date. Apologies for the delay.


From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi