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Activation Date Not Acheived 9 days late and counting

Kevwb
Newbie
Posts: 3
Registered: ‎20-12-2017

Activation Date Not Acheived 9 days late and counting

Bought a broadband package for my sister as a christmas gift. What a mistake, no sign of activation yet , keep haviing to  chase.Plusnet.. Wish I had tried another proviider.

5 REPLIES
MVB
Hooked
Posts: 9
Thanks: 1
Registered: ‎18-12-2017

Re: Activation Date Not Acheived 9 days late and counting

Was that a new install or an upgrade? We ordered an upgrade to Fiber that should have been installed in 5-10 days which is by tomorrow at the latest. It turns out that it wont be done until the 8th of Jan but they did nothing to tell us proactively.

 

Plusnet are at the mercy of Openreach for some installations and upgrades so it would probably have been the same story no matter who you went with but at the end of the day BT, PLusnet and Openreach are all part of the same organization

Kevwb
Newbie
Posts: 3
Registered: ‎20-12-2017

Re: Activation Date Not Acheived 9 days late and counting

Hi MVB,

A new install, keep having to chase, not at all like portrayed in the TV ad.

 

KevwB

MVB
Hooked
Posts: 9
Thanks: 1
Registered: ‎18-12-2017

Re: Activation Date Not Acheived 9 days late and counting

If it needs Openreach to do something then you may be able to see this on the broadband checker web site, just put in the phone number. https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

 

 

a couple of lines below the table you may see something like: There is an open order on your line which is due to complete by xxxx

 

 

 

 

 

To be fair to Plusnet these things are out of their control but I see no reason that they can't keep customers updated in a proactive manner.

Kevwb
Newbie
Posts: 3
Registered: ‎20-12-2017

Re: Activation Date Not Acheived 9 days late and counting

Hi,

Thanks for the info, willl give it a go.

 

Ta

 

KevWb

Plusnet Help Team
Plusnet Help Team
Posts: 9,136
Thanks: 2,855
Fixes: 453
Registered: ‎21-04-2017

Re: Activation Date Not Acheived 9 days late and counting

Welcome to the community forums @Kevwb

It looks like your order was delayed by our suppliers due to further work needing to be carried out and when the order completed, it seems that there's a fault on the line which needs investigating.

 

I can see we've got an engineer visit booked in.
Can you let us know how it goes?

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team