Activating your line

[#1]

Broadband orders typically take a week to complete. Your broadband order should complete on {strCustActivationDate}. Please note that this date can sometimes change. We'll let you know if this happens.

On the tracker it says my hub has been dispatched, how do I know if the broadband will activate on the day I was texted last week (Midnight on the 27th according to my text)?

Just want to make sure this is a website issue and not a hiccup with my order itself

[#2]

Good morning,

Thank you for getting in touch. Your router is usually dispatched a few days before your service activates. The message which you have received regarding the activation would be correct. Please do not plug your router in before this date.

If you do have any questions please do not hesitate to contact us further.

Jo

[#3]

Okay, I was just confused since the tracker itself still says CustActivationDate or something on the activation date step