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Activating your line "{strCustActivationDate}"

Posts: 3
Registered: ‎16-08-2021

Activating your line "{strCustActivationDate}"

Hi, I ordered standard broadband several days ago and right after I got a confirmation email saying the engineer would come along and install a new phone line on the 24thf of August and my broadband service would become active by midnight on 25th of August, but when checking my order on the Plustnet website, I'm still stuck on Step 5: Activating your line. The date seems to be not showing correctly, showing "{strCustActivationDate}". Would my broadband still go active in time?

Posts: 29,349
Thanks: 6,577
Fixes: 1,480
Registered: ‎11-01-2008

Re: Activating your line "{strCustActivationDate}"

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This topic has been moved from ADSL Broadband to My Order

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Activating your line "{strCustActivationDate}"


Hi @jheej1234, thanks for getting in touch and welcome to our Community Forums.

I can confirm when checking over your orders from this side that currently both your phone and broadband orders are committed to complete on the 24th of this month. It can be any point up until 23:59 when the orders complete however usually we see the services go live during working hours.
I hope this helps in confirming your order status for you and if there's anyhting we can help you with moving forwards then please don't hesitate getting back in touch.