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Activating broadband service

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Newbie
Posts: 4
Thanks: 1
Registered: ‎25-09-2020

Activating broadband service

Hi,

 

I have not received my broadband package in the post, but I can't set it up until it's been activated. I have not received any e-mails/text messages on how to activate, and I can't get through to customer services on the phone.

 

Could you please let me know what I have to do

3 REPLIES 3
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Hooked
Posts: 5
Thanks: 2
Registered: ‎25-09-2020

Re: Activating broadband service

I have exactly the same problem!!
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Newbie
Posts: 4
Thanks: 1
Registered: ‎25-09-2020

Re: Activating broadband service

Can't seem to edit my first post, but I HAVE got my package, but just don't know how to activate

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Plusnet Help Team
Plusnet Help Team
Posts: 112
Thanks: 20
Fixes: 5
Registered: ‎08-04-2020

Re: Activating broadband service

Hi there @awz1, I can see our Provisioning team have confirmed your order should be complete by 29th September. I do apologise for the delay in responding and for any lack of communication that meant you weren't aware of this beforehand.

 Jess Moore
 Plusnet Help Team