After waiting over three weeks for an engineer to get our broadband up and running we are still waiting for a response from Plusnet.
1 - First BTOR engineer arrived this morning at 08:00 and within 15 minutes he said it was all done and that the broadband would take about 20 minutes to come online.
2 - A second BTOR engineer called me so he could install broadband??? I told him that it had already been done. Thankfully, he wanted to double check everything so organised a visit to my flat in the afternoon as my router would not connect. He liaised with Plusnet and after waiting for an hour on the phone they said I probably needed a new router so they would call me and let me know one had been sent.
3 - He arrived, tested my line and the broadband was working on his testing kit but NOT on my new Plusnet Hub One router (as above - solid orange light, solid red 'b'). He asked if Plusnet had spoken to me and I, obviously, said '.no'
4 - His only advice was that I should call Plusnet to make sure they had sent out a new router as he had done all he could and the broadband was looking good on his equipment readings.
5 - Plusnet are not taking any calls. The recorded message says that they are too busy and cannot take any more calls.
6 - How am I supposed to find out what is happening? No one from Plusnet has called me, I don't know if a new router will work, when it will arrive and if it has even been ordered or sent.
Can someone from Plusnet message me or respond to this thread please.