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Activated but no connection

FIXED
jadekip
Newbie
Posts: 3
Fixes: 1
Registered: ‎26-05-2020

Activated but no connection

Hi all
I am a new customer from now broadband. Our phone line switched over this morning and I got a text saying fibre was ready to go not long after.

I am getting a blue light on the router but can't connect to any websites. I have tried manually changing the broadband username from setup@plusdsl.net to my own username, then I get an orange light and the 'b'.

Any other ideas? Do I need to just leave it alone for a bit?

Thanks
2 REPLIES 2
jadekip
Newbie
Posts: 3
Fixes: 1
Registered: ‎26-05-2020

Re: Activated but no connection

Update: YouTube is working which is strange, no other websites?Huh
jadekip
Newbie
Posts: 3
Fixes: 1
Registered: ‎26-05-2020

Re: Activated but no connection

Fix
Changing my password on the main plusnet website then changing it on the router seems to have worked!