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Account was closed but Openreach still stuck with open orders on the line

FIXED
goldenfibre
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Registered: ‎01-06-2010

Account was closed but Openreach still stuck with open orders on the line

@LaurenB I have send you PM. With ticket on my account Question #224631222

6 REPLIES 6
goldenfibre
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Registered: ‎01-06-2010

Re: Account was closed but Openreach still stuck with open orders on the line

@LaurenB @adamwalker Hi Lauren, Adam has look into this and will check again with openreach and will get back to me.

Gandalf
Community Gaffer
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Re: Account was closed but Openreach still stuck with open orders on the line

No worries, Adam's not in the office yet so I'll message you back shortly. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
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Posts: 3,286
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Registered: ‎01-06-2010

Re: Account was closed but Openreach still stuck with open orders on the line

@Gandalf 

 

Thanks as it look like Openreach has fail to clear the open pending orders! Not good at all. My current isp say below:

I did question the rejection of the cancellation on our end yesterday and our migration cancellation got rejected because there is already one in progress with Openreach. So it's just a waiting game I'm afraid, hopefully it clears off in time but it looks like it's stuck with Plusnets original order cancellation.

 

 

Gandalf
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Re: Account was closed but Openreach still stuck with open orders on the line

I'm really sorry for the delay.

Having got in touch with our suppliers helpdesk, the cease order is still stuck in their systems due to what's known as an exception, so they're chasing this up with the right people to trigger the order to a cancelled state.

I've been assured this will be done within the next 24 hours, but we'll nonetheless check back tomorrow on the progress.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
goldenfibre
Seasoned Pro
Posts: 3,286
Thanks: 197
Fixes: 12
Registered: ‎01-06-2010

Re: Account was closed but Openreach still stuck with open orders on the line

@Gandalf Thanks for your helpful. Shame we couldn't see it on new BTWholesale checker bottom note that used to show there is an open orders on the line etc (only on old BTWholesale checker do this)

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
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Registered: ‎21-04-2017

Re: Account was closed but Openreach still stuck with open orders on the line

Fix

No problem @goldenfibre, aye I agree. 

Should be sorted for you now. I've PM'd you a screenshot from our systems showing no pending cease order. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet