Account not activated, but once off fee was deducted

[#1]

I just ordered a package for home fibre. 

I made an online booking for the installation.

I paid the once off fee, which got deducted off my account.

I set up the debit order information, but at the end, it simply took me to the home page, no confirmation.

Now I cannot access any online account, to validate any information.

What is the status of my order, was this confirmed? 

Tried calling the call center - wait time is up to 30 minutes.

[#2]

Sorry to see this, could you send me a private message along with your username please so I can look into it for you?