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About my order

Clairemcc
Newbie
Posts: 1
Registered: ‎13-01-2020

About my order

‎19-01-2020 5:57 PM

Hi,

I ordered fibre broadband about 2 weeks ago and have not had a single update about my order nor have I had my router delivered, how long do you have to wait to get up and running?
Thanks
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Strat
Community Veteran
Posts: 31,320
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Registered: ‎14-04-2007

Re: About my order

‎19-01-2020 6:03 PM

Moderators Note
This topic has been moved from Fibre Broadband to My Order.

 

 

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: About my order

‎20-01-2020 6:57 PM

Thanks for getting in touch @Clairemcc

I can see you've spoken with our support team who have advised the delay was due to your current provider not confirming that we can bring the number over to us.

This has now been processed and the order is now due to complete on the 27th.

If there's anything else we can help with let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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