I joined Plusnet on the 1st Oct 2020 and my BB and phone line came live on 16th october. Please can you let me know when the email with the £75 reward card has been sent? or will be sent out to me? I am disappointed with the lack of customer support so far - there is no email helpdesk, my line was cut off when I called Plusnet customer service, no online help. Please advise.
I've also had the same issue. I joined 16th May and connected 2nd June and was promised I'd receive an email with instructions on how to claim the reward card but still waiting for that email. I've raised this with customer services but have had no luck so far apart from them sending an email to the cashback team