£75 cashback - no confirmation
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Re: £75 cashback - no confirmation
21-11-2018 12:50 AM
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Please rectify this immediately before I contact Trading Standards and Offcom. This is an absolute disgrace!!
Here is the photographic proof for you again....
Re: £75 cashback - no confirmation
21-11-2018 11:07 AM
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Re: £75 cashback - no confirmation
21-11-2018 1:16 PM
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I have replied back
Re: £75 cashback - no confirmation
21-11-2018 1:19 PM
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But then you claim people have to go through cashback providers or affiliate sites to claim these deals.....🤔
Re: £75 cashback - no confirmation
21-11-2018 3:14 PM
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To clarify, it does appear that you're eligible to an offer made by our website as it appears the signup came via a direct offer from us rather than through Hot UK deals. This has been raised on ticket 184773646 - Adam
Re: £75 cashback - no confirmation
21-11-2018 9:23 PM
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All I want is the deal that I know I signed up to. I will await the reply on my ticket
Re: £75 cashback - no confirmation
23-11-2018 10:46 PM
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Re: £75 cashback - no confirmation
24-11-2018 3:58 PM
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Apologies for the delayed update.
I've chased this up with a colleague from our billing team and I've been advised that a new cheque was issued on the 22/11/2018. You should receive it within the next 14 or so days.
Re: £75 cashback - no confirmation
12-01-2019 12:02 AM
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Hi.
I signed up to plusnet fibre broadband through MSE aswell on the 13-12-18. Signed up to unlimited fibre and paid the 12 months line rental in advance. The internet and phone line only went live on the 03-01-19. I have yet to receive any confirmation about my £75 cashback either. Can you please address this?
Seems like plusnet are very reluctant to honor what was advertised?? Seems like a lot of people have had the issue. I wonder how many people still waiting?
Kind Regards
Zulf
Re: £75 cashback - no confirmation
12-01-2019 4:03 AM
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Samantha
Re: £75 cashback - no confirmation
12-01-2019 3:37 PM
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Hi @zulf
I have checked the details on your account and we must allow 10 working days from activation for you to receive your email. If you are still waiting for this after the 17th January then please let us know and we can escalate this.
I have looked into your and can advise that your cheque is being processed and will be received by 30th January. Similarly, if you are still waiting after this then please let us know and we can chase this further for you.
If you have any other questions feel free to get in touch.
Re: £75 cashback - no confirmation
12-01-2019 3:47 PM
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I was told I would receive a cheque on my first initial call from yourselves, but the email I received yesterday confirmed it was a reward card and not a cheque I would be receiving. I received the reward card today, but telephoned to ask why I wasn't advised it would be a card that would be limited to where I could use it as opposed to the cheque I was promised on the first call. The advisor was helpful and offered to cancel the card and issue a cheque instead but this would mean a further wait of upto 14 days and I would be receiving my next benefit payment by then so wouldn't be in such a need as I am at the moment. He apologised for the first advisor and what I had been initially informed and had I been informed correctly I wouldn't have left myself without the money I had to last me till my next pay. I know there isn't much else that can be done but I did ask for him to leave a note of this on my account as I was wrongly informed and was left without funds which I needed to keep me going for me and my son till my next pay date. I appreciate your help on this matter, and I feel going forward all customers should be correctly informed whether it is a reward card or a cheque they will be receiving as there is a difference as the reward card is limited where the cheque can be deposited and the cash used for any purpose (ie electric, gas etc)
Samantha
Re: £75 cashback - no confirmation
13-01-2019 8:06 AM
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Hello @sexychit06
I deeply sorry to have you have not received a cheque, but a prepaid debit card instead.
I have raised your feedback to the manager of the sales advisor you spoke with, so we can continue to improve our services.
I do apologise for any inconvenience caused. We appreciate your time and feedback.
Kind regards.
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