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£75 cashback email never received

nathalier
Newbie
Posts: 3
Registered: ‎27-03-2020

£75 cashback email never received

Hello,
I signed up on Oct, 29 2019, but I haven't got cashback reward email.
One of threads said it could take up to a couple of months. But it's already more than 3 month, and all my attempts to contact support on Twitter or phone remained unsuccessful.
Thanks,
Natalie
Tags (1)
3 REPLIES 3
nathalier
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: £75 cashback email never received

Are there any chances to get reply?

nathalier
Newbie
Posts: 3
Registered: ‎27-03-2020

Re: £75 cashback email never received

As PlusNet is not going to perform their part of the contract, I suggest that implies I can freely walk out of it..

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,495
Thanks: 181
Fixes: 74
Registered: ‎26-03-2018

Re: £75 cashback email never received

Hi @nathalier,

Apologies for the delayed response. I've taken a look into your account this afternoon and raised a response via a support ticket, which can be viewed here.

Once you've had the chance to read and respond to the ticket then please let us know so that we can pick this back up for review as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team